Frequently Asked Questions

Find Answers To All Your Questions

About Us

Order and Payments

Refund & Exchange

Shipping & Delivery

Refund & Cancellation

What is Jewelry Bay Store?

Jewelrybaystore is a distinguished jewelry boutique specializing in carefully curated, limited-edition pieces. Each item in our collection is selected for its exceptional quality and unique design, offering our customers an exclusive opportunity to own truly one-of-a-kind jewelry.

What makes Jewelry Bay Store different?

We want everyone to enjoy a touch of luxury without the hefty price tag, so our jewelry is not only stunning but also affordable. Express your style effortlessly with jewelrybay store elegant and accessible designs.

What is so special Jewelrybaystore products?

All collections available on Jewelry Bay Store have been through a rigorous selection process. We guarantee that they have all been through this selection process before being sold online so as to ensure they are independent, cutting-edge in design and of the highest manufacturing quality.

Can I pay over the phone?

Unfortunately we're unable to take payment over the phone.

What are my payment options?

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express, Apple pay, Shop, Unionpay, Klarna and Google Pay.

How to track my order?

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

How do I cancel or change my order?

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

Will I have to make multiple payments for every item I want?

No, you will only need to make a single payment no matter how many products you order - we provide a secure single payment process to make it easier for you to shop with us.

What is your Refund & Exchange Policy?

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

How do I track my Refund?

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

How long does it take to get the Refund?

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

Can I request to refund if I am not happy with my order?

If your jewelry is found defective such as broken/damaged, please contact us immediately upon receiving provided with the photos, and we will proceed to refund you without returning your jewelry. Please note that tarnishing or discolouration due to chemical contact is not a fault. Please notice that we reserve the right to accept/refuse the refund for you if being informed for over a month. Refund is specific to the defective items, excluding the shipping fee.

How long does the delivery take?

We usually take 7-14 business days for your order to be shipped & delivered.

Do you offer free shipping?

Yes, free shipping is available for all the orders placed. 

Do you ship overseas?

Yes, we ship all over the world. 

How long does it take to cancel my order?

Stressfree cancellation within 24 hours.

What about cancellation made after 24 hours?

Cancellation made after 24 hours of order placed will incur a 20% processing and transaction fee, priority to the order has not yet been shipped.

What about if my order has been shipped?

Kindly note that cancellation is not allowed if the order is being shipped as we have already worked on your order.

What about damaged or defective products?

If any product has been delivered in a damaged or defective condition or wrong product sent, kindly contact us within 7 days of receiving it with proven photos.